Our Promise
At Alden, we exist to ensure that everyone, regardless of their means or background, has access to trusted and compassionate retirement living and aged care when they need it.
For our residents, that means always striving to be here for them and their whānau when they need us most.
For our team, that means being here for each other, to make everyone feel valued, supported and heard.
For our partners, it means being here to listen, understand and assist them in the work they do.
Here to Help
When we interact with our residents, their families, our team and other healthcare professionals, we always start with one question – “How can we help?” This simple but powerful question says, “I’m here for you”, “I’m listening”, and “I want to help you find a solution”.
Here to Listen
While we are often called upon to find solutions, we first actively listen – not to respond but to understand the needs, beliefs, and values of our residents, whanau, team members, and healthcare partners.
Here to Respect
We respect the culture, values, and beliefs of our residents, their whanau, and our team. We are always open to learning and strive to create a sense of connection and belonging.
Here to Deliver
It’s a privilege to be trusted to care for someone as they age. We take pride in this responsibility, putting the care and safety of our residents and team above all else and ensuring that when we say we will do something, we deliver.
Here to Guide
We apply a simple, open and down-to-earth approach to everything we do, helping to guide our residents and their whanau through the challenges of ageing and their changing healthcare needs.