Here to Answer Your Questions
We know that navigating aged care can come with a lot of questions, and we’re here to provide clear, honest answers. Whether you’re wondering about costs, eligibility, or what to expect when moving into care, our FAQs cover the most common concerns.
If you can’t find what you’re looking for, reach out – we’re always happy to help.
Frequently Asked Questions
How do I choose a care home for my elderly relative?
Your local DHB will provide you with a list of homes in your area. Shop around, go on visits to see the facilities on offer. Be prepared to ask questions about the level of care, the food which they serve, laundry services and resident activities. Every care home is different; it pays to find one that will suit the needs of you and your loved one.
How can I find out if the home I choose meets Ministry of Health standards?
Every certified care home is audited by the Ministry of Health and full audits are undertaken on a regular basis. The reports are available online and can be downloaded. They give an overview of the rest home’s performance with coloured indicators showing how well the home performed against the different aspects of the Health and Disability Services Standards. View the reports online or visit the individual facility pages and click to view the PDF.
What is enduring power of attorney?
There are two types of enduring power of attorney (EPOA). One is where you appoint a person(s) to look after your property affairs should you become incapacitated or unable to make decisions for yourself. The other type is where you appoint someone to make decisions on your behalf about your welfare, again if you become incapacitated. You can only choose one person for this. Click here for more information
If an EPOA is invoked, any decisions need to go through the Family Court.
What do the different care levels mean?
There are a number of care levels that we can offer to our residents to make sure they are looked after in accordance with their medical, physical and psychological needs.
What does the term 'hospital level care' mean?
This is not the same as the generic term ‘hospital’ most picture when they hear this word, and associate it with drips, doctors, surgeons and theatres. Within an Aged Care setting hospital level care means 24 hour nursing care with Registered Nurses managing and monitoring health conditions and administering medications. Essentially, hospital level care is for residents whose needs go beyond what is offered in a less intensive rest home setting. It ensures those with significant health issues receive comprehensive medical and personal support.
Are residents entitled to funding or benefits?
Your local doctor will arrange for patients to be assessed for the level of care they require. At this stage, you will be given the necessary paperwork to complete and your local WINZ office will determine if you are entitled to benefits and/or subsidies. Read the Government web page for more information.
When can I visit my family member at their retirement home?
All of our homes have an open door policy and you and your family are welcome to visit at any time.
Are all of your staff members qualified?
All staff have been put through our extensive Alden induction programme. We have Registered Nurses and our Caregivers are either fully qualified or are working towards their NZQA qualification in care for the elderly. We also provide ongoing training, mentoring and education programmes to make sure all members of staff are up-to-date with the latest in care practices.
Pets in facilities. Can pets live at one of your homes?
We assess these enquiries on a case by case basis and do our best to accommodate our residents’ requests. Please discuss your individual needs with your Facility Manager.
What can I do if I am not happy with the standard of care on offer?
We have a complaints process which is explained to residents and their families detailing who you can talk to in the unlikely event of a complaint and the steps which will be taken to ensure your complaint is dealt with in a timely manner.
Retirement Living
What is an Occupational Rights Agreement (ORA)?
An Occupational Right Agreement (ORA) is the legal contract that gives a person(s) the right to occupy a residential unit in a retirement village. It sets out all the relevant terms and conditions, in compliance with the provisions of the Retirement Villages Act 2003 and the Retirement Villages (General) Regulations 2006.
What happens if I change my mind after I initially sign up to purchase an ORA?
You have 15 working days to be sure of your decision before it becomes unconditional.
What is a statutory supervisor and what do they do?
The Statutory Supervisor is an independent professional organisation approved by the Registrar of Retirement Villages who provide residents’ protection and guidance.
Alden’s Statutory Supervisor Service is provided by Covenant Trustee Services Ltd, PO Box 4243, Shortland Street, Auckland 1015.
Who owns the villa or studio?
These are owned by the Alden Village. Residents do not have title to the land or unit, but they do have the right to occupy their unit for life.
What happens when I leave the Retirement Village?
The Alden Village will refurbish, market and sell the unit at its expense. Once the unit is sold, you or your estate will be paid back your original investment minus the Village contribution.
Are there any other expenses?
Residents have a monthly outgoings fee, details of this can be discussed with the Village Manager. Care studio residents have a care package to cover the level of services they require. Each care package provides a suite of services for an all-inclusive, weekly fee. In addition, you may be responsible for any weekly outgoings such as telephone, TV, contents insurance and minor maintenance such as light bulbs.
Can my friends and family visit and stay?
We enjoy having your friends and family in the Village. They are welcome to stay with you for up to three weeks, and up to a total of three months annually. All you need to do is let your Village Manager know ahead of time and discuss any details.
Can I bring my pet?
Please talk to your Village Manager as not all villas or studios are suitable, so it is on a case-by- case basis. Note that there is a no replacement policy.
Who pays for Insurance and Rates?
These costs are included in the monthly outgoing fees. We remind residents that you are responsible for insuring your contents.
What if my needs change?
If your needs change please speak to your Village Manager to discuss the care options that are available to you. At all of our Village sites, an Alden Care Home is also located so we have experience in a range of care needs.
